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Happiness Meter
  • Attention

    From 01 February 2018 onwards, the violation will be made in the absence of supervisor's permit in school buses with an amount of AED 1000

  • Attention

    Customers and private companies are required to transport passengers in leased buses as well as in luxury cars within and outside the emirate to comply with other UAE laws of transporting passengers

  • Attention

    The timing of the training course for bus drivers and supervisors are from 9:00 am to 11:00 am

  • Attention

    You are kindly requested to comply with the training date set for you after the application has been approved. In case of non-compliance, the training fees will be charged again.

  • Attention

    Customer happiness department staff will issue approvals for permit applications from 7:00 am to 2:30 pm, weekdays from Sunday to Thursday


Customer Happiness Center​

Online Support​


The Most Common Questions​

What all documents required for School Bus Permit?

  • Letter from School
  • Copy of Trade License of School
  • Vehicle Registration Copy

What about the official work timings?

The service is available 24 hours a day, 7 days a week through the digital services and through the Customer Happiness Center during official business hours from 8:00 am to 1:00 pm

How the customer can avail Public Transport services?

You can avail the service through the Public Transport website( or visit Public Transport during official working hours.

What is the average time to get the approval online?

Your request will be considered approximately within 3 working hours.

What about the service charge for Number Committee(Vehicle Number)?

Fees for each vehicle Urgent fees Preview fees
100 100 500